Returns
RETURNS & EXCHANGES
We promise to refund the purchase price of any full price item you aren't 100% satisfied with provided it is returned under the following conditions;
We promise to refund the purchase price of any full price item you aren't 100% satisfied with provided it is returned under the following conditions;
- The item is returned via tracked courier service at your cost
- The item is unworn (apart from trying it on)
- The item is returned within 10 working days
- The item is still in original packaging with tags attached
- The item has not been washed or dry cleaned
Please note we DO NOT accept RETURNS or EXCHANGES on the following items
- Sale items (Any item marked down in price)
- Saddles
- Supplements
- Special orders or custom orders
Shipping costs will not be refunded upon the return or exchange of an item.
If you would like to exchange an item for a different size, colour or style, please email us at info@rangioraequestrian.co.nz with your order number and request.Please note that an additional shipping charge will be required for any exchanges.
Please return items to the following address:
Rangiora Equestrian Supplies
623 Lineside Road
Rangiora 7400
New Zealand
If you have any questions regarding our shipping or refunds policy please do not hesitate to contact us.