Returns

RETURNS & EXCHANGES
We promise to refund the purchase price of any full price item you aren't 100% satisfied with provided it is returned under the following conditions;
  • The item is returned via tracked courier service at your cost
  • The item is unworn (apart from trying it on)
  • The item is returned within 10 working days
  • The item is still in original packaging with tags attached
  • The item has not been washed or dry cleaned
Please note we DO NOT accept RETURNS or EXCHANGES on the following items
  • Sale items (Any item marked down in price)
  • Saddles
  • Supplements
  • Special orders or custom orders

Shipping costs will not be refunded upon the return or exchange of an item.

If you would like to exchange an item for a different size, colour or style, please email us at info@rangioraequestrian.co.nz with your order number and request.
Additional shipping costs may apply for replacement items on exchanges.

Please return items to the following address:

Rangiora Equestrian Supplies
623 Lineside Road
Rangiora 7400
New Zealand

 

If you have any questions regarding our shipping or refunds policy please do not hesitate to contact us.