We promise to refund the purchase price of any full price item you aren't 100% satisfied with provided it is returned under the following conditions;
  • The item is returned via tracked courier service at your cost
  • The item is unworn (apart from trying it on)
  • The item is returned within 10 working days
  • The item is still in original packaging with tags attached
  • The item has not been washed or dry cleaned
Please note we DO NOT accept RETURNS or EXCHANGES on the following items
  • Sale items (Any item marked down in price)
  • Saddles
  • Supplements
  • Special orders or custom orders

Shipping costs will not be refunded upon the return or exchange of an item.

If you would like to exchange an item for a different size, colour or style, please email us at with your order number and request.
Please note that an additional shipping charge will be required for any exchanges.
Please return items to the following address:
Rangiora Equestrian Supplies
623 Lineside Road
Rangiora 7400
New Zealand


If you have any questions regarding our shipping or refunds policy please do not hesitate to contact us.